Microsoft
Dynamics 365
Microsoft Dynamics 365 is a cloud-based solution
consisting of a set of business applications, min
Microsoft Dynamics 365 Sales
- Comprehensive sales process management
- Recommendations and hints in the process
- Increase of productivity
- Building relationship with customers
- Integration with Microsoft products: Office 365, LinkedIn, Power Apps, Power Automate
Microsoft Dynamics 365 Customer Service
- Commitment to customer service
- Quick response to customer service issues
- Building loyalty
- Integration with Microsoft products: Office 365, LinkedIn, Power Apps, Power Automate, Virtual Agent
- Self-service customer portal
Microsoft Dynamics 365 Marketing
- Enrich data and predict intent
- Customer segmentation
- Marketing automation
- Marketing campaigns
- Real-time acquisition processes
- Stationary and online event management
- Communication channels: e-mail, social posts, text messages, mobile app notifications, surveys
- Customer satisfaction surveys